May 11, 2011 – Indiana’s leadership in public safety just passed another significant milestone. The next generation, IP based IN911 network processed the 11 millionth wireless E9-1-1 call since its inception in 2006. The state of Indiana has the largest IP based public safety network in the world, serving 6.4 million residents and the traveling public who pass through the crossroads of America.
The IN911 network processed over 2.5 million calls in 2010, quietly passing the 10 million mark in late 2010. The network makes extensive use of IP technologies to serve the state’s nine wireless providers and over 130 local 911 call taking authorities. Average call setup time is less than 3 seconds from the time the public dials the digits 9-1-1 and press send on their handset.
The 11 millionth call occurred shortly after 9am on Sunday, and was answered by the Hancock County 911 center in Greenfield, Indiana.
Indiana’s work to standardize call processing quality and promote call transfers between public safety agencies throughout the state is well known within the 9-1-1 industry. The state was recognized for having the best state program in 2009, and Indiana’s public safety community was featured in a Time magazine story “How to fix 911” in April.
Richard Mourdock, Treasurer of the State of Indiana serves as the Chairman of the Wireless E9-1-1 Advisory Board. Chairman Mourdock stated that “Indiana has one of the most advanced 9-1-1 networks in the world, and this milestone is a great testament to the work of the Board to ensure that all Hoosiers have access to critical public safety from their wireless devices. I’m proud to have been a part of the spirit of innovation and Hoosier know-how that serves 911 call takers everywhere in our state.”
The State’s legacy wireless E-9-1-1 network began an upgrade in 2005. The Generation 1 and Generation 2 networks were built to improve the routing of wireless voice calls to all of the Public Safety Answering Points (PSAPs) across the state. For the first time, this 911 network had the capability of completing calls using an all digital network, improving both call setup time and reducing the time required for dispatchers to update the location of the caller.
Working with L.R. Kimball, an architecture, engineering and communications technology firm, and INdigital, an Indiana based telecom company, the Indiana Wireless Board oversaw the creation of the first wireless-only E9-1-1 network to be built on a statewide basis. Known as the IN911 network, it uses a fiber based IP backbone and highly redundant connections to the PSAP.
The Indiana Wireless Board broke new ground by combining systems, processes, emerging and interim industry standards thru the guided creation of software and service platforms that previously didn’t exist.
The network requirements developed by L.R. Kimball and implemented by INdigital enabled wireless carriers to connect directly into an IP network dedicated to public safety. The network replaced 17 different selective routers that were used in the legacy system with two mated tandems, ensuring high availability.
Mark Grady, who founded INdigital telecom said that this is just another step along the way. “All of us at INdigital are proud of this measure of our company’s success. We created an IP network for public safety before anyone else even thought it was possible.
We are honored to continue the tradition of Indiana innovation in many ways, and we look forward to all of the new things we have developed that will soon allow all of the public, including those with hearing or speaking limitations to have access to public safety as we continue our work with the Board.”
Using the new network, the State of Indiana has recognized a number of new opportunities as a benefit of a digital environment: